Mandarin Oriental Hotel Group is a luxury hotel group known for its excellent standards. Our mission is to provide guests with exclusive accommodation along with exceptional service to make every stay unforgettable.

Náplň práce

Play a key role in the Front Office team to support the luxury experience our guests from around the world enjoy at one of the Prague’s best hotel.

As a Night Auditor you will:

Ensure a consistent knowledge of our Legendary Quality Standards and to assist the Front Office Manager in their implementation, ensuring that our guest experiences meet or exceed Mandarin Oriental Standards     Conduct handover briefings, ensuring consistent communication and keeping the reception team well informed at all times Monitor rooms status together with Housekeeping, Reservations and Maintenance in order to handle guests requirements effectively Handle booking levels with reservations in compliance with our yield management strategies, ensuring appropriate room allocations of our guests Monitor arrivals and departures, in order to handle guest requests and complaints with specific, personalised attention Monitor daily, rooms requirements by anticipating opportunities to up-sell and matching these with guest expectations Monitor all guest-in-house accounts, ensuring the delivery of accurate bills promptly and efficiently upon check out Monitor cashier closures and float balances, highlighting any discrepancies to the Front of House Manager

Požadujeme

You must be passionate about guest service, have a previous experience in similar role from a luxury environment and have outstanding interpersonal skills with an energetic and vibrant personality. You must have excellent communication skills, be fluent in English. EU working permission needed.

Ponúkame

We will provide you with a comprehensive benefits package which includes motivating salary conditions and benefits, attractive working environment in the very heart of Prague, great international team of colleagues, further growth and development with possibility of foreign transfers.