Bookassist is a multi-award-winning and leading provider of online booking technology, distribution technology, web design and digital strategy services to the hotel industry internationally. Bookassist creates, manages and continuously optimises digital strategies for hotels and hotel groups. We drive our clients’ online business and seek to obtain higher and higher conversion to improve direct bookings on our clients’ hotel websites.

Bookassist is expanding rapidly with offices in Dublin, Madrid, Rome, Vienna, Prague, Krakow and Toronto, and a client base of over 2,000 hotels. 

We are seeking a highly motivated and dynamic Client Success Manager who will report to the Strategy Team Leader.
The role requires a strong knowledge of the hospitality industry and would suit a person with experience of revenue management and marketing/e-commerce within the hotel sector. With the knowledge and experience that they bring to the role along with the extensive training that they will receive in our products and services, the successful candidate will: build strong relationships with our clients; serve as an escalation point for their portfolio of clients in relation to the products and services they have purchased; and ensure that the clients business grow is in line with specified targets.

The successful candidate will be based in Prague.

Stellenbeschreibung

JOB RESPONSIBILITIES:

Working closely with a portfolio of clients across the Czech and DACH markets to drive and grow their revenue.Liaising with the team leader to set yearly and monthly revenue targets for each hotel client and working to achieve and surpass these.Communicating with clients on an on-going basis to ensure their online booking platform is optimized to ensure the highest rate of conversion possible and that they are availing of all upgrades.Continuously developing online strategies that meet each individual client needs based on market trendsLiaise with our in-house Digital Marketing team to maximize the online visibility of the hotels clients and to drive qualified traffic to the client’s website.Working with clients to ensure their website if fully optimized for conversion using the latest conversion optimization strategies.Educate clients on new initiatives in both digital marketing and technology that will give a client an opportunity to be an early adopterAdvising clients of new products and identify opportunities to upsell and cross-sell products and services to clients which will increase their revenue and efficiency.Be proactive in negotiating contract renewals with clients as these are key to Client Retention.Keep abreast of key trends in the industry & share with clients.Seek out new client opportunities where feasible and feed into the Sales & Marketing team.

Stellenanforderung

3+ years working within the Hospitality Industry and/or related 3rd Level QualificationExperience working in a Revenue role essentialFluency in Czech, German, and English are mandatoryPassion to work and thrive in a multi-tasked, fast paced environmentStrong communicator, analytical, organized and time efficientComfortable presenting to both internal/external audiencesSocial Butterfly for Client Entertainment EventsWillingness to embrace a challenge outside of your comfort zoneStrong knowledge of digital marketing trends & useful applicationsTeam Player, cooperative approach and keen to forge strong peer to peer working relationshipsProblem-solving attitude through proactive approachHave a ​deep market intelligence and a keen understanding of the competitive landscapeAbility to leverage these insights through advanced negotiation skills

Additional useful skills:

As the office environment is Mac OS X based, experience of the OS X environment is an advantage, but is not essential.

Wir bieten

Competitive salary (based on experience)Full-time, permanent contractRemote working with access to coworking officesA professional, open, and collaborative working environmentA strong culture of trust and autonomy, offering a direct path to leadership and the opportunity to gain a wide range of hands-on experience by owning a full product portfolio.An environment that encourages intellectual curiosity, experimentation, and professional growth