We are looking for an experienced candidate to the MAMA Reservations Team

Job description

• Handles all enquiries or cancellations regarding the rooms in accordance to MAMA pricing standards 

• Handles reservations for all individuals according to the MAMA quality standards

• Providing the best service to clients by respecting their requests and making sure that they are in accordance with hotel’s rate strategy

• Manages the opening/closing of all the distribution channels according to the sales strategy decided by Revenue Manager

• Answers questions and provides information about Mama ❤️

• Prepares bills and collects payments, solving billing discrepancies

• Maintains hotel records properly making sure each client profile in the system is done

Job requirements

•  Related reservations of FO experience

•  Team player ⛹

•  Must have well developed problem solving skills = no grumble :-P

•  Must possess excellent oral and written communication skills both of Czech and English languages 

•  Ability to anticipate needs and wants of guests while balancing business needs of the Company

•  Proficient in Microsoft Office and any of Reservations program but if you know the Opera = we just clap 

We offer

•  Attractive and friendly environment

•  Fair financial evaluation paid by Employment contract; Mama takes care of you so you will not loose your social security

•  Limited Contract for one year but if we get into the rhythm, why not prolong it indefinitely :D

•  After a job well done there is a time for relax, Mama provides an extra week of vacation

• Meal contribution of 100 CZK netto per working day

• 50% discount on Lunch

•  Do you excercise or would you rather have a backup? Why not to use Multisport or 500 CZK pension contribution ;-)

•   ...and we won´t forget for your B-day

•  30% off on hotel products

•  Are you crazy to travel? If Yes, take an Accor discount worldwide. Not enough? Grab Mama special family price of 49 EUR for BB for 2 per night  ⭐ 

MAMA ❤️ YOU!