We are looking for a new colleague to fill the position of Spa Concierge at the Mandarin Oriental Prague.

If you have experience in customer service, enjoy the hotel environment, and possess a pleasant and professional demeanor, then this opportunity is perfect for you!

The Mandarin Oriental Hotel Group is a luxury hotel group renowned for its exceptional standards.

Our mission is to provide guests with exclusive accommodations and exceptional service, ensuring that every stay is an unforgettable experience.

Job description

·         Support company’s philosophy and company culture by Departmental Legendary Quality Experiences (LQE’S) and Company’s Pillars to delight our Guests and to ensure that a high standard of service is maintained throughout the Spa & Wellness.

·         Follow all Spa & Wellness standards and operating procedures. 

·         Assist in the smooth flow of the guest’s journey and therapist schedule throughout the day.

·         Ensure a warm friendly welcome to all guests at all times. Greets all guests upon their arrival, gives new guests tours of property and offer return guests “re-orientations”. 

·         Organize appointment scheduling to maximize use of time and profitability whilst ensuring that the guests needs are of first importance. 

·         Responsible for maintaining the cleanliness of the entire Spa & Wellness.

·         To ensure that reception, changing areas, facilities, relaxation rooms and displays are tidy, clean and stocked at all times.

·         Act as the Professional Rescuer in the event of an emergency.

·         Participate in the Hotel sustainability initiative through energy conservation and the use of recycling programs and materials.

·         Monitor and maintain the chemical levels in the pool. Advise and answer fitness based questions if possible, or seek assistance from external trainer.

·         Ensure that all spa charges are put through Spa Soft using the correct procedure.

·         Ensure that all discounted marketing charges for treatments and products and e-mails are handled efficiently.

·         Reviewing the visual book for the day and the following day to ensure that everything is booked correctly and efficiently for revenue maximization.

·         Complete daily financial reports at close of business and send to Accounts Complete daily financial pick-up.

·         Attend and adhere to all training courses as set by the Spa Director.

Job requirements

·         Customer focused

·         Able to solve problems calmly and effectively

·         Must have good telephone skills and follow the telephone etiquette 

·         Czech language (native or very good command) English knowledge

·         Experience in a similar position or in a luxury boutique/shop is an advantage

·         Working permit for EU required

We offer

We believe that happy and motivated employees are the foundation of every successful company.

Our benefits package not only recognizes the work of our colleagues but also supports their overall personal and professional development.

Here are a few benefits that are sure to make you happy:

·                 Free lunch and dinner in the hotel cafeteria,

·                 Transportation allowance (50% of the annual Lítačka pass price in Prague),

·                 Contribution toward a MultiSport card,

·                 Referral bonus for recommending a candidate,

·                 Discounted travel within the Mandarin Oriental group,

·                 Guest experience up to 4 times a year at Mandarin Oriental Prague,

·                 Pluxee card – a gift for an anniversary or as a reward for a job well done,

·                 MyDays – five extra days off (after completing your first year with us),

·                 employee training and development – the opportunity to take advantage of our training activities and development plan to build your career at Mandarin Oriental.

A pleasant work environment in the heart of Prague’s Lesser Town, just a few steps from the Tyršův dům and Pražské jezulátko tram stops.