Who we are

HotelTime Solutions is a Czech technology company developing cloud solutions for hotels, restaurants, spas, and conference operations. Our products — HotelTime, Vento, Libero, and Confero — are used by clients across the Czech Republic and internationally.

About the role:

This position is ideal for hospitality professionals who want to transition into the technology side of the industry.

You will start within our Customer Support team, where you will learn our systems from the inside out.

After completing our internal certification, you will gradually take ownership of your own implementation projects and client training.

The role also includes occasional business travel within the Czech Republic and abroad (approximately 10% of the time).

Job description

Configure and set up our products and third-party integrations (accounting systems, channel managers, payment terminals, IPTV, and more)Communicate with clients daily via phone, email, and ticketing tools (Freshdesk)Lead implementation projects in line with our internal methodologyDeliver client training sessions online and in person, in both Czech and EnglishCollaborate with Product, Development, and IT teams on testing new features and improvementsCreate user manuals and training materials

Job requirements

Minimum 2 years of experience in hospitality – requiredExperience across two areas such as hotel, restaurant, F&B, conferences, spa, or events is an advantageFluent Czech and English at C1 level minimumDriving licence category B (active driver)Strong interest in technology and willingness to learnExcellent communication skills, independence, and attention to detail

We offer

Clearly structured trainee path with systematic onboarding and certificationReal implementation projects in the Czech Republic and internationallyCareer growth in an international technology companyCompetitive compensation packagePossibility of partial remote work after the probation periodFriendly and highly professional team