W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. With us, there’s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever. Let go, let loose - that’s half the fun.

Náplň práce

Reservation Service

- Verify all reservation information with callers to ensure accuracy.

- Accommodate and document special requests accurately and efficiently.

- Determine the most appropriate room type to meet guest requirements and maximize room rate.

- Explain guarantee and cancellation policies to callers.

- Describe room accommodations and benefit feature sale amenities to guests.

- Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.

- Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).

- Assign confirmation/cancellation numbers and relay this information to callers, giving them the option of emailing and/or faxing these numbers.

- Identify guest reservation needs by asking open-ended questions to obtain all necessary information, including enrollment in Marriott Rewards program.

- Follow “up selling” techniques and sales strategies in order to maximize property revenue.

- Identify repeat guests using appropriate codes.

- Knowledge of Reservation system Opera, Empower

Reservation Processing

- Inform guests of rules and regulations regarding qualifying rates (e.g., government and special corporate rates and discounts).

- Input and access data in the reservation system by entering correct information into proper fields, including Marriott Rewards number, and asking for travel agency IATA and FIT numbers (i.e., flags, comments, guest messages).

- Verify the availability of room type, rate, and occupancy before confirming any reservations.

- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.

Požadujeme

- Related work experience is appreciated

- Languages: Czech and English 

Nabízíme

- Stable employment with the opportunity for professional development and growth in the hospitality industry

- Friendly and supportive work team

- Attractive employee benefits