As a Moonlight Agent, you are the face of W Prague during evening and overnight hours. You deliver bold, personalized service aligned with W’s spirit — creating memorable experiences from arrival to departure.

You manage check-ins and check-outs, handle guest requests, coordinate with departments, and ensure smooth night operations while embodying W’s Whatever/Whenever® philosophy.

Job description

Key Responsibilities

Guest Experience

Welcome guests warmly and professionally.Anticipate needs and provide tailored recommendations.Handle inquiries, concerns, and special requests with confidence.Deliver exceptional service to VIP and leisure guests.

Front Desk Operations

Process check-ins/check-outs and manage reservations.Verify payments and ensure billing accuracy.Assign rooms based on preferences and availability.Prepare reports and maintain shift logs.

Cash & Compliance

Process payments and balance cash bank.Follow accounting, safety, and emergency procedures.Protect guest privacy and confidential information.

Teamwork

Collaborate with Housekeeping, Engineering, Security, and other teams.Maintain professional communication and appearance standards.

Job requirements

What We’re Looking For

• Charismatic, confident, service-driven personality
• Strong communication and multitasking skills
• Detail-oriented with a proactive mindset
• Flexibility to work night shifts
• Holder of Valid EU Driving license  

We offer

What we offer

• A stylish and inspiring work environment in one of Prague’s most exciting lifestyle hotels
• Global development opportunities within Marriott International
• 5 weeks of annual leave
• Staff meals during shifts
• Discounts on accommodation across all Marriott International hotels worldwide
• Public transport contribution
• Multisport or Benefit Plus