BECOME PART OF THE ELECTRIFYING WORLD OF W PRAGUE

Ignite Curiosity. Expand Worlds. Be Part of the W Experience.

Job description

• Provide friendly, professional, and timely service to guests.
• Take room service orders by phone, answer menu questions, accurately enter orders into the MICROS/POS system, and provide estimated delivery times.
• Confirm order details, communicate special requests, allergies, and dietary requirements to the kitchen.
• Promote menu items and upsell when appropriate.
• Handle guest questions, requests, concerns, and complaints professionally.
• Maintain excellent telephone etiquette and clear communication with guests, coworkers, and other departments.
• Process payments accurately and follow all cash-handling and accounting procedures.
• Communicate service delays and follow up with guests to ensure satisfaction.
• Maintain cleanliness and organization of work areas using clean-as-you-go practices.
• Follow all company policies, safety, security, privacy, and confidentiality procedures.
• Work collaboratively with colleagues and other departments to ensure excellent guest service.
• Complete required closing reports and other assigned duties.
• Provide basic knowledge and assistance regarding menu items and wines when required.

Job requirements

• Strong customer service and communication skills.
• Professional telephone etiquette and good English language skills.
• Positive attitude, teamwork, dependability, and integrity.
• Ability to multitask and work effectively under pressure.
• Ability to stand and walk for extended periods and lift/carry items up to 10 pounds.

We offer

• Competitive salary based on experience
• 5 weeks of annual leave
• Permanent employment contract
• Staff meals during shifts
• Discounts on accommodation across all Marriott International hotels worldwide
• Public transport contribution
• Multisport card
• Recognition and celebration of your individuality — be yourself, that’s the W way

Are you ready to make it happen?

Join W Prague and bring your energy, creativity, and personality to our world of bold luxury.

Apply now and let’s make it WOW.